We aim to dispatch all orders within 1-2 business days after receiving your order. Once dispatched, you will receive a confirmation email with tracking details.

We offer a variety of shipping options:

• Free Standard Shipping (Delivery within 5-14 business days after dispatch)
• Expedited Shipping (Faster delivery options, please email for an exact quote. Rates vary between couriers, we will quote you with the best and fastest.
• International Shipping (For select countries)

The shipping method and the cost will be calculated based on your location and order details.

Yes, we offer expedited shipping for customers who need their orders faster. You can email us for a quote. Fastest and cheapest delivery estimates will be provided based on your location.

Once your order has been dispatched, we will send you a shipping confirmation email with a tracking number and a link to track your package. You can use this link to get real-time updates on your order's status.

Yes, we do offer international shipping to select countries. Delivery times and shipping costs will vary depending on the destination. Please note that customs clearance may affect delivery times for international orders. You may be liable for taxes in your location.

Our standard delivery time is 5-14 business days from the date of dispatch. However, delivery times can vary based on your location.

Standard shipping is free. Expedited shipping costs are calculated based on the weight, size, and destination of your order. You can email us for an exact quote.

While we strive to deliver orders on time, occasional delays may occur due to unforeseen circumstances. If your package hasn’t arrived within 14 business days after dispatch, please contact us at info@jimdandy.uk and we will assist you in resolving the issue.

If you need to change your delivery address after placing an order, please contact our customer service team as soon as possible. We can make changes to the address if the order has not yet been dispatched.

If we cannot make amendments, please return the order and place another order. Refunds will be issued within 3-20 business days.

For any questions or concerns regarding shipping, please feel free to contact our customer support team at support@jimdandy.uk. We're here to help!

We accept a wide range of payment methods, including:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• PayPal: For fast and secure payments
• Shop Pay: A quick checkout option with saved payment details
• Apple Pay & Google Pay: Convenient mobile payment options
• Klarna & Afterpay: Buy now, pay later options available (where applicable)

At this time, we only accept one payment method per order. If you need assistance with payments, feel free to contact customer support at support@jimdandy.uk

Yes, we use SSL encryption to ensure that your payment information is secure. Our website complies with the highest industry standards for secure payments and data protection.

Yes, we accept payments from a wide range of countries. Please note that your bank may charge currency conversion fees if you're purchasing from outside of your country.

During checkout, there will be a designated field to enter your discount code or gift card number. Simply input the code, and the discount will be applied to your total.

Shop Pay is a secure payment method that saves your information for faster checkout on future purchases. It also offers an option to pay in instalments for eligible orders.

Klarna and Afterpay allow you to split your payment into multiple interest-free instalments. You can select this option at checkout, where applicable, and spread your purchase over time.

If your payment is declined, please check your card details and try again. You may also need to contact your bank to ensure there are no issues with your account. If problems persist, you can try another payment method.

No, we do not store your payment details on our servers. All payments are securely processed through trusted third-party providers like Google, Apple, Klarna Payments or PayPal.

Taxes will be calculated based on your shipping address and displayed during checkout. If applicable, the tax will be included in your total payment.

Yes, we accept prepaid Visa, MasterCard, and American Express gift cards. Just enter the card information as you would with a regular debit or credit card during checkout.

Once an order is placed, we are unable to change the payment method. However, if you need to cancel the order, please contact us as soon as possible, and we’ll do our best to assist you before the order is processed. We will let you know if we are unable to process the change.

Refunds will be processed back to the original payment method used during purchase. Processing times vary depending on your payment provider, but typically take 5-10 business days.